Confidentiality and Data Protection
The relationship between team and patient is based on the understanding that any information revealed by the patient will not be divulged to a third party without the patient’s consent.
All our patients have a right to privacy. It is vital that you give full information on the state of your health to ensure that treatment is carried out safely. We are aware of the intensely personal nature of health care and other relevant information and have a practice policy in place to protect this information.
The Practice’s Data Protection Code of Practice provides the required procedures to ensure that we comply with the 1998 Data Protection Act. It is a condition of engagement that everyone at the practice complies with the Code of Practice.
Cross Infection Control
At our practice all our staff are fully trained and qualified in maintaining a high standard of cleanliness. We have a new Decontamination Suite where all our instruments are put through a specific order of sterilization, with separately designated rooms for sterile and unsterile instruments to prevent contamination. Wherever possible disposable instruments are used and autoclaves are serviced regularly and maintained in accordance with the manufacturer’s guidelines to ensure efficiency.
All our procedures comply with the Current Best Practice scheme. All our sterilization facilities are out of sight of the patient waiting room, however, should you wish to have a copy of our Infection Control Policy please do not hesitate to ask a member of staff who will be happy to provide this for you.
Health & Safety
Every precaution has been taken to safe guard all of our patients and staff whilst here at the practice. We follow all of the current guidelines in relation to the Health and Safety Act.
In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. On the rare occasion patients wish to complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled and we respond to patient’s concerns in a caring and sensitive way.
Please contact our customer service team who are responsible for dealing with complaints about the services we provide: firstname.lastname@example.org
Important Note: If you would like a copy of our complaints procedure please ask at reception who, will endeavour to provide you with one. If any patients require help with reading documents, completing forms, require translation or further explanation, the practice can arrange for assistance to be provided. This will all be held in a private area of the practice so as not to breach the confidentiality policy.
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